Where this started
I used to build exactly what people asked for.
For years I ran a software agency. We were good at it. You told us what to build and we built exactly that. On spec. On time. It worked.
Then an ugly pattern showed up. A client would arrive certain their idea was gold. They knew their industry, so why wouldn't they be? They would spend $200K. $300K. One went north of $500K. We built the dream. Launch day came and everybody was high-fiving.
About two weeks later came the awkward phone call.
"Hey Patrick... how do we, uh... get customers?"
They had a product. They had no process for getting customers to use it.
So they would run off and hire a marketing agency. I watched a lot of those deals up close. Pretty dashboards. Green arrows everywhere. Zero customers.